Customer Service Representative - State Farm Agent Team Member

Join a local State Farm agency where your career can grow as fast as your ambition. As a Customer Service Representative, you’ll support customers with everyday insurance needs and play a key role in helping the agency reach its goals. This entry-level position is perfect for someone who wants a long-term career path in the insurance industry. You’ll gain hands-on experience, build valuable skills, and advance into licensed roles as you grow. RESPONSIBILITIES Provide friendly, professional service to customers by phone, email, and in-office Process policy changes, billing questions, and general service requests Assist customers through claims with clarity and care Identify customer needs and recommend additional coverage options Support agency sales goals through cross-selling, upselling, and proactive outreach Maintain accurate records and follow State Farm procedures Contribute to a positive, energetic, team-focused office environment COMPENSATION & INCENTIVES Competitive hourly pay Monthly bonus opportunities tied to sales and performance Incentives for meeting individual and team goals Career advancement pathways into licensed positions and higher-earning roles Professional development and ongoing skill-building BENEFITS Competitive salary Opportunity for advancement Paid time off Signing bonus Training & development Dental insurance Vision insurance QUALIFICATIONS Ability to obtain required insurance licenses (Property & Casualty; Life & Health a plus) Bilingual English/Spanish a plus! Strong communication and customer service skills Comfortable learning new systems and working in a fast-paced environment Motivated by goals, growth, and earning potential Reliable, organized, and team-oriented Customer service experience helpful but not required Compensación: $30,000.00 - $40,000.00 per year