Join our growing insurance team and make a real impact serving diverse communities across the Bronx. As a Bilingual Customer Service Representative, you'll be the voice of our company—handling inbound calls, resolving customer inquiries, processing policies, and building lasting relationships with Spanish and English-speaking clients. What You'll Do: • Answer inbound customer calls with professionalism and empathy • Resolve billing, coverage, and claims inquiries efficiently • Process new policies and policy updates • Maintain detailed customer records and documentation • Provide support in both Spanish and English • Meet quality and productivity targets What We're Looking For: • Fluent in Spanish and English (conversational + written) • Customer service experience (1+ years preferred) • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Professional phone etiquette and patience • High school diploma or equivalent Why You'll Love This Role: Competitive salary ($50K–$65K), health benefits, paid time off, and professional growth opportunities. Work in a supportive team environment with clear advancement potential.