Join our growing insurance team as a Licensed Insurance Customer Service Representative in Gilbert, AZ! We're looking for a detail-oriented, customer-focused professional to deliver exceptional service to our clients. In this role, you'll: • Handle incoming customer inquiries with professionalism and expertise • Process policy changes, renewals, and claims with accuracy • Explain coverage options and policy benefits to customers • Resolve issues and complaints with a solutions-oriented approach • Maintain accurate records and documentation • Support sales team with customer retention efforts What you bring: • Valid insurance license (Property & Casualty or Life & Health preferred) • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Customer service experience preferred • Proficiency with computer systems and CRM platforms Why join us? Competitive pay, professional growth opportunities, and a supportive team culture. We value our employees and invest in your success.