Join our growing insurance team as a Bilingual Customer Service Representative and make a real impact serving diverse customers across Texas. In this role, you'll handle inbound/outbound customer inquiries, process claims, resolve billing issues, and provide exceptional support—all while leveraging your fluent Spanish skills. We need someone who's patient, detail-oriented, and genuinely enjoys helping people navigate their insurance needs. What You'll Do: • Assist customers in English and Spanish with policy questions, claims, and account management • Process transactions accurately and efficiently while maintaining compliance • Build rapport with customers and resolve conflicts professionally • Meet quality and productivity targets in a fast-paced environment • Collaborate with team members to improve customer satisfaction What We're Looking For: • Fluent English and Spanish (verbal and written) • Customer service experience preferred • Strong communication and problem-solving skills • Ability to multitask and stay organized • Reliable, professional, and detail-focused Why Join Us? Competitive salary ($48K–$70K), health benefits, growth opportunities, and a supportive team culture. Remote or on-site flexibility available.