Join our growing insurance team in Pottstown, PA as a Licensed Insurance Customer Service Representative. You'll be the voice of our company—handling inbound inquiries, processing policy questions, and delivering exceptional service that keeps clients coming back. What You'll Do: • Answer customer calls and emails with professionalism and product knowledge • Process policy updates, renewals, and claims inquiries accurately • Resolve billing questions and troubleshoot account issues • Cross-sell relevant insurance products when appropriate • Maintain detailed records and meet daily performance metrics What We're Looking For: • Current insurance license (property & casualty, life, or health) required • 1+ years customer service or insurance experience preferred • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Professional phone manner and attention to detail What You'll Get: • Competitive salary: $45,000–$50,000/year • Health insurance and 401(k) benefits • Paid time off and professional development opportunities • Supportive team environment • Flexible scheduling options available Ready to make a difference? Apply now!