Join our growing insurance team in Davie, FL and make a real difference for our clients. As a Licensed Insurance Customer Service Representative, you'll handle inbound and outbound customer inquiries, process policy changes, and resolve claims issues with professionalism and care. Your insurance license and customer-first mindset will be key to succeeding in this role. What You'll Do: • Answer customer calls and emails regarding policies, coverage, and claims • Process policy updates, cancellations, and renewals accurately • Resolve billing discrepancies and payment issues • Maintain detailed customer records and follow compliance protocols • Meet quality and productivity targets while delivering exceptional service What We're Looking For: • Active insurance license (Property & Casualty or Life/Health preferred) • 1+ years of customer service or insurance industry experience • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Proficiency with CRM systems and Microsoft Office Why Join Us? Competitive salary ($30,000–$55,000/year based on experience), health benefits, ongoing training, and a supportive team environment. Flexible scheduling options available.