Join our growing insurance team in Fayetteville, GA as a Licensed Insurance Customer Service Representative. In this role, you'll be the trusted voice for our policyholders, handling inquiries, processing requests, and building lasting client relationships. You'll leverage your insurance license to provide expert guidance, resolve issues efficiently, and ensure every customer interaction reflects our commitment to excellence. What You'll Do: • Answer customer calls and emails with professionalism and expertise • Process policy changes, claims, and billing inquiries • Cross-sell and upsell insurance products to qualified leads • Maintain accurate records and meet quality/compliance standards • Educate customers on coverage options and policy benefits What We're Looking For: • Current insurance license (Property & Casualty, Health, or Life preferred) • 1+ years of customer service or insurance experience • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Professional demeanor with a customer-first mindset Why Join Us? Competitive salary ($40K–$60K), growth opportunities, comprehensive benefits, and a supportive team environment.