Are you a natural problem-solver with a passion for customer success? Join our growing team as a Customer Retention & Billing Specialist and make a real impact on client relationships. In this role, you'll be the bridge between our customers and operations—managing billing inquiries, resolving account issues, and identifying retention opportunities that keep clients satisfied and loyal. You'll handle invoicing accuracy, payment processing, dispute resolution, and proactive outreach to at-risk accounts. What you'll bring: • Strong attention to detail with billing systems and financial data • Excellent communication skills (phone, email, and documentation) • Problem-solving mindset with a customer-first approach • Ability to multitask and prioritize in a fast-paced environment • Proficiency with CRM and accounting software (training provided) What we offer: • Competitive salary: $37,440–$41,600/year • Health and wellness benefits • Opportunities for career growth in customer success • Supportive, collaborative team environment If you're organized, empathetic, and ready to make customers feel valued, we want to hear from you!