Join our growing insurance team and make a real difference for bilingual customers across New York. We're looking for a friendly, detail-oriented Customer Service Representative who speaks fluent Spanish to handle inbound calls, email inquiries, and policy questions. You'll be the trusted voice helping customers navigate their insurance options, resolve issues quickly, and feel supported every step of the way. What You'll Do: • Answer customer calls in English and Spanish with professionalism and empathy • Process policy inquiries, updates, and claims assistance • Resolve customer concerns and escalate complex issues appropriately • Maintain accurate records and meet quality standards • Build lasting relationships that keep customers satisfied What We're Looking For: • Fluent bilingual Spanish/English (verbal and written) • 1+ years of customer service experience (insurance preferred but not required) • Strong communication and problem-solving skills • Comfortable with phone, email, and computer systems • Patient, professional, and customer-focused attitude Why Join Us: Competitive pay, health benefits, paid time off, and growth opportunities in a supportive team environment. Work in Mastic, NY with flexible scheduling options.