Join our growing insurance team in Hilliard, OH as a Licensed Insurance Customer Service Representative. You'll be the trusted voice for our clients, handling policy inquiries, processing applications, and delivering exceptional support that builds lasting relationships. What You'll Do: • Answer inbound customer calls with professionalism and expertise • Explain insurance products and coverage options clearly • Process policy changes, renewals, and new applications • Resolve billing and claims inquiries with accuracy • Maintain detailed customer records and documentation • Meet performance metrics while exceeding satisfaction standards What You Bring: • Valid insurance license (Property & Casualty or Life & Health) • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Customer-first mindset with patience and empathy • 1+ year of customer service or insurance experience preferred Why Join Us: Competitive salary ($36,000–$50,000/year), comprehensive benefits, ongoing training, and a supportive team environment. If you're licensed, detail-oriented, and passionate about customer care, we want to hear from you.