Are you a licensed insurance professional who loves helping customers? We're hiring a Customer Service Representative in Cypress, TX to be the voice of our insurance team. In this role, you'll handle inbound and outbound customer inquiries, resolve policy questions, process applications, and provide outstanding support that builds lasting relationships. You'll leverage your insurance license to guide customers through coverage options, answer compliance questions, and ensure every interaction reflects our commitment to excellence. What You'll Do: • Respond to customer calls, emails, and chats with professionalism and expertise • Process policy changes, renewals, and new applications accurately • Troubleshoot billing and coverage issues • Document interactions and maintain detailed customer records • Meet performance targets while maintaining high satisfaction scores What We're Looking For: • Active insurance license (Property & Casualty, Health, or Life) • 1+ years of customer service or insurance experience • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Professional demeanor and customer-first attitude Why Join Us: Competitive salary ($60,000–$80,000/year), growth opportunities, and a supportive team culture. Full benefits available.