Join our growing team as a Customer Service & Producer Representative in Indianapolis. You'll be the voice of our brand, delivering exceptional support while driving sales and building lasting client relationships. In this role, you'll: • Handle inbound customer inquiries with professionalism and efficiency • Support producers with client onboarding, policy questions, and renewals • Document interactions accurately and maintain detailed records • Identify upsell opportunities and contribute to revenue goals • Resolve issues quickly to ensure customer satisfaction • Collaborate with team members to meet departmental targets What we're looking for: • 1–3 years customer service or sales support experience (insurance a plus) • Strong communication and active listening skills • Ability to multitask in a fast-paced environment • Professional phone etiquette and problem-solving mindset • Proficiency in CRM systems and Microsoft Office • High school diploma or equivalent; bachelor's degree preferred Why join us? Competitive salary ($50K–$65K), health benefits, professional development, and a supportive team culture. Work in a stable industry with real growth potential.