Join our growing insurance team in Charlotte and build a rewarding career helping customers find the right coverage. You'll handle inbound inquiries, process policy changes, resolve claims questions, and provide expert guidance to clients—all while leveraging your insurance license to make a real impact. What You'll Do: • Respond to customer inquiries via phone, email, and chat with professionalism and expertise • Process policy updates, cancellations, and new enrollments accurately • Troubleshoot coverage questions and explain benefits in clear, jargon-free language • Maintain detailed customer records and follow compliance protocols • Identify cross-sell opportunities and contribute to team retention goals What We're Looking For: • Valid insurance license (property & casualty, health, or life) • 1+ years customer service or insurance experience preferred • Excellent communication and problem-solving skills • Ability to stay calm under pressure and multitask • Proficiency with CRM systems and Microsoft Office Why Join Us: Competitive salary ($52K–$60K), health benefits, paid time off, ongoing training, and clear advancement opportunities in a stable, growing industry.