Join our growing insurance team in Austin and make a real difference in customers' lives. As a Licensed Insurance Customer Service Representative, you'll handle inbound/outbound customer inquiries, process policy changes, resolve claims questions, and provide expert guidance on coverage options. Your strong communication skills and insurance license will enable you to build lasting client relationships while hitting performance targets. What you'll do: • Answer customer calls and emails with professionalism and expertise • Process policy amendments, cancellations, and renewals • Resolve complaints and escalate complex issues appropriately • Cross-sell products and identify upsell opportunities • Maintain accurate records in our CRM system • Meet quality and productivity metrics What we're looking for: • Active insurance license (P&C, Health, or Life required) • 1+ years customer service or insurance experience preferred • Excellent communication and problem-solving abilities • Ability to multitask in a fast-paced environment • Proficiency with computers and phone systems We offer competitive pay, growth opportunities, and a supportive team culture. Apply now!